First-ever Front Desk Essentials of Hotel Management program wraps up

LAS VEGAS – This week marked the graduation of the Company’s first-ever comprehensive management training course for Front Desk supervisors.

About 130 employees completed the yearlong class, called Front Desk Essentials of Hotel Management. Front Desk Assistant Managers and Assistant Hotel Managers from across the Company’s Strip resorts met in monthly sessions to develop leadership skills, enhance their business acumen and prepare for the next step in their careers. MGM Resorts University employees developed the course along with hotel operations leaders from each resort.

“A unique thing about the program is that the Vice Presidents and Directors of Hotel Operations from every resort participated. Everyone sat in on and helped facilitate multiple sessions, and they had a part in the curriculum development as well,” said Sr. Learning Consultant Meagan Lippmann, who helped design the program. “They brought valuable, real-world experience. And for the participants, it was a great networking opportunity. They got to hear directly from those leaders about exactly what they are looking for when building their teams. In many ways, it was like a yearlong job interview.” READ MORE

  • Google-y eyes Google-y eyes MGM Resorts has teamed up with the internet search engine to upload and update restaurant images through Google's Maps applicaitons.
  • Grouplove Grouplove A new MGM Resorts department is dedicated to making small group travel easier. Read about it here as part of our Innovation Month series.
  • Good grub, great cause Good grub, great cause Las Vegas Restaurant Week is going on now to benefit Three Square. With 50 MGM Resorts venues participating, where will you dine out to help out?
  • Rapid response Rapid response The Company has been singled out for setting the industry standard when it comes to responding to TripAdvisor user reviews online.
  • Insider Innovation contest Insider Innovation contest What's the big idea? Your answer to that question could earn you up to $10,000. Find out how.
  • Meet Well Meet Well MGM Grand is the first resort to launch a compresensive healthy meetings program in conjunction with its successful Stay Well suites.



Week in Review for 8.29.14: Win Tickets to see Zumanity!

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Week-In-ReviewLAS VEGAS – Don’t go starting that long weekend just yet! Your dedicated Insider News team is ready to bring you the biggest news from the past week.

Today, we cover the nominees for the second quarter Chairman’s Service Excellence Awards and the new marketing campaign in place over at ARIA. Next week also marks a large number of events, including the ribbon cutting for Delano and the MGM Resorts Foundation Festival.

Not to be forgotten are the new offers overview, the weekend entertainment lineup and, of course, a brand new trivia question. Listen in and submit your answer by emailing Make sure you include your name and contact information so we can get a hold of you if you win. Have a great Labor Day weekend!

If you don’t have a Flash player, click here to listen.

Record visitation helps boost July numbers

LVCVA-DataLAS VEGAS – As things continued to heat up in July, so did a number of key statistics for the city’s resort industry.

Visitation totals hit record highs for the second straight month. Both the Nevada Gaming Control Board and the Las Vegas Convention & Visitors Authority (LVCVA) yesterday afternoon released monthly reports on visitation and gaming revenue figures. Following on the heels of June, which saw a big increase in visitation year-over-year, July continued that trend with more than 3.5 million visitors flocking to Las Vegas. This marked a 2.2 percent increase from July 2013, according to LVCVA reports.

The city has now attracted 24.2 million tourists this year, keeping things on track for Vegas to surpass the 40 million mark for the first time in the city’s history.

Gains were also found in Strip gaming revenue and convention attendance, rising 4.8 percent and 14.1 percent, respectively. State reports show that favorable returns in blackjack, craps and baccarat played a large role in the gaming revenue increase. The spike in convention attendance is mostly contributed to monthly show rotations, with the Las Vegas Market show (50,000 attendees) taking place in July this year as opposed to August last year.

Save the date: Foundation Softball Tourney returns in September


Action from the 2013 MGM Resorts Foundation Softball Tournament

LAS VEGAS – Get ready to play ball!

The fifth annual MGM Resorts Foundation Softball Tournament is coming up like a fastball! The tourney will take place Monday Sept. 15 from 9 a.m. to 6 p.m. and Tuesday, Sept. 16 from 4 p.m. to 8 p.m. at the Big League Dreams facility, 3151 E. Washington Ave. Multiple teams from each southern Nevada resort (as well as Corporate) will compete during the two-day slug fest.

Tickets are just $3 and are available at the game (children 12 and under are free). All proceeds from tickets sales and team entry fees benefit the community. Last year’s tournament raised $22,000 for The Foundation. Volunteers are needed on game days to assist with check-in and handing out T-shirts. Login to VolunteerMatch to sign up for a spot. Stay tuned to Insider Company News for more information in the coming weeks.