August 29, 2014 Leave a Comment
LAS VEGAS – This week marked the graduation of the Company’s first-ever comprehensive management training course for Front Desk supervisors.
About 130 employees completed the yearlong class, called Front Desk Essentials of Hotel Management. Front Desk Assistant Managers and Assistant Hotel Managers from across the Company’s Strip resorts met in monthly sessions to develop leadership skills, enhance their business acumen and prepare for the next step in their careers. MGM Resorts University employees developed the course along with hotel operations leaders from each resort.
“A unique thing about the program is that the Vice Presidents and Directors of Hotel Operations from every resort participated. Everyone sat in on and helped facilitate multiple sessions, and they had a part in the curriculum development as well,” said Sr. Learning Consultant Meagan Lippmann, who helped design the program. “They brought valuable, real-world experience. And for the participants, it was a great networking opportunity. They got to hear directly from those leaders about exactly what they are looking for when building their teams. In many ways, it was like a yearlong job interview.” READ MORE