MGMThink: Phyllis James on diversity best practices and pitfalls

Phyllis-full-headshot(web&email)LAS VEGASExecutive Vice President and Chief Diversity Officer Phyllis James shares her views on diversity and inclusion with MGMThink.

Now, more than ever, Corporate America embraces Diversity and Inclusion (D&I) as a business imperative.

A business becomes stronger and more competitive when it leverages the talents of all of its employees – and their different backgrounds and cultures, different ideas and different viewpoints – to create better, innovative ideas, strategies and methods in the delivery of exceptional products and guest services.  It has been documented over and over now that inclusive, diverse teams outperform non-diverse teams in a variety of settings.  The end goal is to foster inclusive, empowered work teams who are not only continuously high-performing but also on the cutting-edge of innovative leadership in their respective disciplines.  That is what gives companies a competitive advantage. READ MORE

Travelers speak: 15 MGM Resorts properties honored with Certificate of Excellence

Trip-Advisor-logo(web&email) LAS VEGAS – MGM Resorts is a top hospitality destination for travelers, and the Company’s exceptional attention to guest service and providing a quality customer experience does not go unnoticed.

Positive traveler feedback helped 15 of the Company’s properties earn a 2016 Certificate of Excellence from TripAdvisor®, the world’s largest travel site.

Now in its sixth year, the 2016 Certificate of Excellence honors hospitality businesses that earned consistently great traveler reviews on TripAdvisor during the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience. This honor is widely recognized by travelers around the world and can motivate them to choose MGM Resorts over the competition. READ MORE

One night only: Legendary singer Barbra Streisand at T-Mobile Arena

Barbra_Streisand(web&email)LAS VEGAS – Iconic singer, actress and filmmaker Barbra Streisand will make her way to T-Mobile Arena for a one-night-only performance on Saturday, Aug. 6.

The best-selling female recording artist in history, Streisand has recorded 52 gold, 31 platinum and 13 multi-platinum albums in her career. She is also the only woman to make the All-Time Top 10 Best Selling Artists list, an honor which includes fellow duet partners Elvis Presley and Billy Joel. Streisand also has the longest span of No. 1 albums in history.

With her live performances being so rare and special, the excitement surrounding a Streisand tour is unequaled. Following a 27-year hiatus from live concerts, Streisand’s 1994 world tour sold out within the first hour. Her shows in fall 2006 broke house records in 14 of the 16 venues in which she played (in the other two arenas, Streisand already held the buildings’ records). READ MORE

Sea Monsters Revealed poster contest uncovers local talent

MANDALAY BAY – In an effort to promote awareness of Shark Reef Aquarium’s newest exhibit Sea Monsters Revealed, the Company opened a contest for elementary school students to design a poster of an ancient sea monster.

For the contest, which was open to third and fourth graders in the Clark County School District, students were to imagine encountering a sea monster on a long-ago ocean journey and create a poster depicting the animal. In addition to the drawing, they had to include a detailed explanation of how the animal best adapted to live in its ocean habitat, along with any internal or external structures, and explain how they helped the mythical creature survive in its habitat. READ MORE

Murren on CSEA: All departments now eligible


MGM Resorts is highly known for providing astonishing venues that bring guests from around the world to create memories of a lifetime. As beautiful, exciting and inspiring our resorts and venues are, nothing can replace the human factor – you.

To recognize service excellence, several years ago we established the Chairman’s Service Excellence Awards. The CSEAs are awarded quarterly to departments from across the Company that are nominated. From numerous nominations, a screening panel of senior leaders identifies three semi-finalists. From these three semi-finalists comes the CSEA winner. As you would expect, the winners are the departments from across the Company that are the best of the best. They are the elite of the elite.

I’m excited to announce that we are evolving, enhancing and expanding the CSEA to ensure it is available to all employees who contribute to positively impacting the guest experience. We believe that each and every one of us contributes in our way to the guest experience, creating loyal guests who return year after year. This work should be recognized. It is all about celebrating the work you do to provide a memorable guest experience every single day of every single month.

What does this mean? READ MORE